FOR FASTER ANSWERS, PLEASE REVIEW OUR FREQUENTLY ASKED QUESTIONS BEFORE SUBMITTING YOUR MESSAGE.
What is the shipping policy?
All physical orders are shipped within 7-10 business days, following the purchase and confirmation of their order.
What is the refund policy?
All orders are 100% Non Refundable, once they have been marked as shipped via USPS and or delivered via email. Once a shipping label is created for your order, your order is non refundable. We are also 100% not responsible if customer provides the wrong email or shipping address for an item.
Once a course/class/virtual program that’s being offered is accessed, the purchase is completely non-refundable. In addition, if you’re in a program that has a membership, the date that the membership is granted/activated, your purchase is non-refundable.
All items included on this website are deemed “Intellectual Property” and can be copied, pictured, etc once received by a customer. To avoid such pertinent information being mishandled or stolen, we do not practice refunds once the item has been labeled, shipped, or sent via USPS or email.
When will my Digital Product be delivered?
Please allow up to 3-5 days for digital products to be released. Digital Products are sent via email to the email address provided on your order.
How can I contact you if I have not received my order?
Please send an email to Staff@bykennethkeith.com
Is it safe to use a credit card or debit card?
This site has a valid certificate, issued by a trusted authority. This means information (such as passwords or credit cards) will be securely sent to this site and cannot be intercepted.
How do I make a purchase?
Go to bykennethkeith.com/store , click on the BUY NOW button to select items and scroll down to the shopping bag. Click on the shopping bag and add your email address. Click on the checkout button to complete your order.
You could also double click on the photo to add items to your shopping bag.
What type of payment processors do you use?
We use Stripe and PayPal.
