Are you looking for personalized help to guide you through your financial journey with Fidelity Investments1? Fidelity is dedicated to making sure you’re happy and has a team ready to assist you2. Whether you’re handling your retirement savings, checking out investment options, or need help with your Fidelity accounts, they’ve got you covered. Their vast resources and skilled staff aim to help you reach your financial goals.
Key Takeaways
- Fidelity’s customer service is available 24/7 for a wide range of inquiries and assistance.
- Personalized support is offered through multiple channels, including phone, online chat, and in-person at branch locations.
- Experts are available to help with retirement planning, investment management, and account administration.
- Fidelity’s comprehensive resources and learning center provide educational tools to empower clients.
- The company’s commitment to customer satisfaction is reflected in its knowledgeable and responsive support team.
Introduction to Fidelity’s Customer Service
At Fidelity, customer service is key. The company aims to offer top-notch support to its clients. They make sure clients’ financial needs are met with great care and knowledge3. Fidelity’s team is well-trained to give accurate and helpful advice on investments, retirement planning, and managing accounts3.
Fidelity’s Commitment to Customer Satisfaction
Fidelity focuses on giving each client personalized attention and solutions. Their easy-to-use online platforms let clients easily check their accounts and talk to the support team3. They listen to client feedback to keep improving the service.
Experienced and Knowledgeable Support Staff
Fidelity’s team is made up of financial experts with deep knowledge. They help with all sorts of financial matters, from planning investments to retirement strategies3. Clients can trust they’ll get accurate info from Fidelity’s staff, who aim to help clients meet their financial goals.
“At Fidelity, we believe that exceptional customer service is the foundation of a successful financial partnership. Our team of dedicated professionals is committed to providing the personalized attention and guidance our clients deserve.”
– Fidelity Customer Service Representative
| Fidelity Customer Service Contact Options | Hours of Operation | Contact Information |
|---|---|---|
| NetBenefits® representative | Mon.—Fri., 8:30 a.m. to 8:30 p.m. ET | 800-835-50972 |
| Fidelity Automated Service Telephone (FAST®) | 24/7 | 800-544-55552 |
| International trading representative | Mon.—Fri., 5 a.m. to 7 p.m. ET | 800-544-29762 |
| Fidelity managed account representative | Mon.—Fri., 8 a.m. to 7 p.m. ET | 800-544-34552 |
| Fidelity® Debit Card Services | 24/7 | 800-323-53532 |
| Fidelity® Rewards Visa Signature® Credit Card services | N/A | 888-551-51442 |
| Fidelity HSA® Debit Card services | N/A | 888-377-03232 |
| Existing annuities inquiries | N/A | 800-634-93612 |
| New annuities related queries | N/A | 800-345-13882 |
| Policies issued prior to 10/10/2022 | Mon.—Fri., 8:00 a.m. to 5:00 p.m. ET | 888-343-8376, enter 32 |
| Policies issued after 10/09/2022 | Mon.—Fri., 8:30 a.m. to 7:00 p.m. ET | 844-519-54332 |
Fidelity offers many ways for clients to get help, from 24/7 automated support to specific service representatives2. This ensures clients can get the help they need, anytime they need it2.
The company also checks the authenticity of messages and phone numbers to keep client info safe and private2. This shows Fidelity’s commitment to a secure and trustworthy service.
Fidelity’s customer service focuses on giving personal attention, expert advice, and easy access to financial services. By putting clients first, Fidelity has become a trusted name in finance432.
Fidelity Customer Service Contact Options
At Fidelity, clients can easily get in touch with the company’s expert customer service team. You can talk to a representative over the phone, chat online in real-time, or message securely. Fidelity makes sure your needs are met quickly and well2.
24/7 Phone Support
Fidelity’s customer service is always ready, day and night, every day of the week. You can call different departments like NetBenefits® or FAST® for help. They also offer support for the Fidelity® Debit Card and other services2.
Online Chat and Secure Messaging
If you like digital chats, Fidelity has online chat and secure messaging. These let you talk to a Fidelity rep right away, from anywhere. They also have a Virtual Assistant for general info without sharing personal details5.
To keep messages safe from scams, Fidelity gives out specific phone numbers. These are for checking texts, like 2-factor authentication and fraud alerts2.
| Country | Fidelity Customer Service Phone Numbers |
|---|---|
| Albania | 00-800-0010 |
| American Samoa | 1-800-225-5288 |
| Argentina | 0-800-555-4288, 0-800-222-1288 |
| Australia | 1-800-551-155, 1-800-881-011 |
| Austria | 0-800-200-288 |
| Bahamas | 1-800-872-2881 |
| Bahrain | 800-00-001, 800-000-05, 800-000-00 |
| Barbados | 1-800-225-5288 |
| Belgium | 0-800-100-10 |
| Belize | 555, 811 |
| Benin | 102 |
| Bermuda | 1-800-225-5288 |
| Bolivia | 800-101-111, 800-101-110 |
| Brazil | 0-800-888-828, 0-800-890-0288 |
| British Virgin Islands | From outside U.S. only: 1-800-872-2881 |
| Brunei | 800-1111 |
| Bulgaria | 00-800-0010 |
| Canada | 800-544-6666 |
| Cayman Islands | 1-800-225-5288 |
| Chile | 800-225-288, 800-800-311, 800-800-312, 800-360-312, 800-800-288 |
| China | 108-888, 10-811 |
| Colombia | 01-800-911-0011, 01-800-911-0010 |
| Costa Rica | 0-800-0-114-114, 800-225-5288, 800-228-8288 |
| Croatia | 0800-220-111 |
| Cyprus | 800-900-10 |
Fidelity Investments doesn’t give legal or tax advice. The Virtual Assistant gives general info without needing personal or account details524.
Fidelity Crypto Help Desk
Fidelity, a top financial services firm, has set up a Crypto Help Desk for its clients. This desk helps clients understand and trade in cryptocurrency6. It offers resources, answers, and personalized advice for smart digital asset decisions6.
The Fidelity Crypto Help Desk is run by a team of experts in cryptocurrency6. They are ready 24/7 to help with questions on blockchain, investment strategies, and managing digital assets risks6.
The desk is great at giving clients up-to-date market data and analysis6. It uses Fidelity’s deep research and partnerships to offer real-time prices, trends, and insights6. This helps clients make smart choices in the changing crypto market.
The Fidelity Crypto Help Desk also connects clients to more digital asset services7. Clients can access cryptocurrency ETFs, trade, and manage their digital assets on Fidelity’s secure platform7.
For those new to cryptocurrency, the Fidelity Crypto Help Desk is a trusted guide8. It’s for both new and experienced traders, aiming to help you reach your investment goals8.
With the Fidelity Crypto Help Desk, investors can confidently tackle the crypto market’s challenges8. Whether you want to buy Bitcoin, look into Ethereum, or diversify, the desk offers the support you need8.
Finding a Local Fidelity Advisor
If you want personalized financial advice, Fidelity offers local financial advisors. These experts can help you with planning for retirement, creating an investment strategy, or managing your wealth9.
Personalized Financial Planning Services
Fidelity’s local advisors focus on your unique financial needs. They’ll help you make a detailed plan for your goals, from budgeting to estate planning10. With Fidelity’s resources, they guide you in making smart choices and setting up effective strategies9.
Meeting with a Fidelity advisor in person is a big plus. It lets you talk deeply, share ideas, and work together on your financial plan10. They also help with tasks like filling out forms and getting documents11.
Looking for advice on retirement, investments, or managing wealth? A Fidelity local financial advisor can offer the personalized help you need to reach your financial goals with confidence910.
Fidelity’s Learning Center Resources
Fidelity knows how crucial financial education is. That’s why we’ve made the Fidelity Learning Center. It’s a place where our clients can learn more and make better investment choices12.
The Learning Center has lots of educational stuff like articles, videos, webinars, and tools. It’s great for both new and experienced investors. You’ll find lots of info to help you understand investing better12.
The site is easy to use, with clear categories. This makes it simple to find what you need. You can learn about retirement planning, managing your portfolio, and more. The Learning Center has everything you need to reach your financial goals12.
There’s also personalized help at the Learning Center. You can join webinars and workshops with Fidelity’s financial experts. They share their knowledge and tips for dealing with the financial markets12.
If you want to learn about investing, retirement planning, or managing money, the Fidelity Learning Center is perfect. It’s easy to use, has lots of content, and offers personal support. This helps Fidelity clients take charge of their financial futures12.
To check out the Fidelity Learning Center and its educational resources, go to fidelity.com/learning-center. Get the financial knowledge you need and make smart choices with Fidelity’s expert team12.
Screen Sharing for Personalized Support
At Fidelity, customer service reps can offer personalized help through screen-sharing. This lets them see what the client is seeing live. They can then guide the client step by step and answer any questions13.
Fidelity shows they care about accessibility with many support options. For those who are blind or see poorly, they can get statements in big print or Braille13. They also have a phone line for voice or relay service calls about accessibility13.
For ASL users, Fidelity has Video Relay Interpreter (VRI) services for face-to-face meetings. They also offer real-time captions and ASL interpreters for Zoom meetings at their Investor Centers13. The Telecommunications Relay Service (TRS) helps people with hearing or speech issues use phones with a text telephone (TTY) by dialing 71113.
Fidelity goes beyond screen-sharing to help with financial learning. Their Learning Center is full of news, investment advice, and personal finance tips for all investors12.
They also offer secure messaging and online chat for easy contact with reps13. Customers can send a secure email by logging in, typing “Accessibility” in the subject, choosing “Technology Support,” and filling in the message13.
Fidelity’s focus on personalized support and accessibility shows their commitment to great customer service. They use new tech and many ways to communicate. This way, clients get the help they need, when they need it14.
Fidelity Customer Service Specialties
Fidelity has a team of customer service experts ready to help with many financial products and services. They assist with retirement accounts like 401(k)s and IRAs. They also help with choosing mutual funds and investment strategies.
Retirement Account Assistance
Fidelity’s team knows how to help with retirement account issues. They can set up a rollover IRA, explain 401(k) options, or review investment plans. Fidelity’s experts offer personalized advice and support15.
They can help with both pre-tax and post-tax 401(k) contributions. Fidelity suggests opening a Roth IRA with a rollover IRA for a clear view of investments15. If your 401(k) is with Fidelity, they can make the rollover easy through your NetBenefits® account15.
Mutual Fund and Investment Support
Fidelity has specialists for mutual fund advice and investment strategies. They help clients build a diverse portfolio, adjust asset allocation, or explore tax-efficient investing16.
For big investment accounts, Fidelity offers Fidelity® Wealth Services and Fidelity Private Wealth Management. These services give clients a dedicated contact and access to advanced investment and tax advice16.
Fidelity shows its commitment to customer satisfaction with its wide range of services. They offer specialized support for retirement accounts, mutual funds, and investments. This ensures clients get the specific help they need to reach their financial goals17.
fidelity customer service
Fidelity is known for its top-notch customer service, building its strong reputation2. The company’s support team is ready 24/7 to help with many questions. They can assist with everything from retirement accounts to investment options2. Whether you’re an expert or new to finance, Fidelity’s team offers personalized help to reach your financial goals.
Fidelity makes sure customer service is easy to reach and helpful2. You can contact them by phone, online chat, or secure messages2. They also have the Fidelity Automated Service Telephone (FAST®) for quick access to your account info and services2.
To make things better for customers, Fidelity uses strong security like two-factor authentication and fraud alerts2. This shows how serious they are about keeping their customers’ data and money safe.
Fidelity’s team can also help with special questions, like managing retirement accounts or understanding investments like mutual funds and 529 plans4. You can count on Fidelity’s experts for advice to make smart financial choices4.
At Fidelity, they know every client’s financial path is different. They focus on giving personal attention and solving problems quickly, making them a reliable partner in finance and wealth management.
“Fidelity’s customer service has been key in helping me understand my finances. Their team is always ready to guide me on my investment and retirement planning.”
– Samantha, Fidelity Client
Fidelity aims to empower clients by educating them, being open, and sticking to their success.
Fidelity Mobile App Assistance
Fidelity’s mobile app makes it easy for clients to manage their investments and access financial tools anywhere. The customer service team helps clients use the app’s features. They ensure clients get the most out of the digital platform18.
With Fidelity Mobile App Assistance, clients can find contact options for various departments. These include NetBenefits®, International trading, and more2. You can reach out during specific hours or 24/7 for some services2.
Fidelity makes the mobile experience better by offering passwordless calling with SimpliSpeakSM. They also accept TRS and VRS relay service calls. Plus, they use strong security like 2-factor authentication and fraud alerts2.
The Fidelity Mobile App Assistance covers many customer needs. It’s available during important hours and helps with different financial products2. The Virtual Assistant powered by Fidelity also helps with automated searches. This makes using the Fidelity platform better2.
Whether you need help with investments, retirement planning, or account questions, the Fidelity Mobile App Assistance is there. It offers full support and guidance. This lets clients manage their finances with confidence and ease182.
Fidelity Account Management Support
At Fidelity, our team of seasoned customer service professionals is dedicated to providing exceptional support for all your account management needs. Whether you’re navigating online trading, monitoring your portfolio, or accessing critical account information, Fidelity’s experts are available 24/7 to assist you19.
Online Trading Assistance
Fidelity’s customer service representatives are well-versed in helping clients execute trades, analyze market trends, and stay on top of their investment strategies. From guiding you through the online trading platform to answering complex questions about your portfolio, our team is committed to ensuring you have the information and tools you need to make informed financial decisions19.
We understand that the world of investing can be complex, which is why Fidelity offers a range of support options to cater to your needs. Whether you prefer to manage your account online, through our mobile app, or by speaking with a representative, we’re here to provide the personalized assistance you deserve20.
Our customer service team can help you with a variety of account management tasks, including checking your account balance21, monitoring transactions, initiating fund transfers, and managing your personal information. We’re dedicated to ensuring your Fidelity experience is seamless and hassle-free19.
At Fidelity, we believe that empowering our clients with the right information and support is the key to successful account management. That’s why we continuously invest in training our staff and improving our digital tools to provide you with the most efficient and personalized service possible19.
So, whether you’re a seasoned investor or new to the world of finance, Fidelity’s account management support is here to help you navigate the complexities of your financial journey. Contact us today to experience the difference that our expertise and dedication can make20.
Authenticating Fidelity Communications
At Fidelity, keeping clients’ accounts and info safe is our top priority. Our customer service team works hard to help clients check if messages from Fidelity are real. This helps prevent scams and fraud22.
Verifying Text Messages and Phone Numbers
Fidelity protects its clients by helping them check if text messages or phone numbers are really from the company. This is key to stop phishing scams or other bad activities that could harm a client’s fidelity account authentication or fidelity text message verification23.
Our customer service team knows how to check if a call or message is from us or not. They guide clients on fidelity phone number verification. This way, clients can talk to Fidelity safely and keep their money safe from thieves24.
| Key Fidelity Communication Security Features | Details |
|---|---|
| Communication Center Message Retention | Service messages and secure messages expire and are automatically deleted after 90 days22. |
| Alerts History Availability | Items in the Alerts History section are available for 60 days22. |
| Message Deletion and Redelivery | Once a message is deleted, it cannot be retrieved; it may be redelivered if the issue remains unresolved22. |
| Communication Center Visibility | The Communication Center only displays messages for accounts owned within the portfolio, not for those authorized to view22. |
| New Message Notifications | New messages posted are shown at the top right corner of the Portfolio Summary page, along with notifications for urgent messages22. |
| Transaction History Access | Transaction history can be accessed by going to the Portfolio summary page under the Accounts & Trade tab22. |
By using Fidelity’s customer service and security tools, clients can trust the messages they get. This keeps their financial info safe23.
“At Fidelity, we are committed to safeguarding our clients’ accounts and personal information. Our customer service team is here to assist you in verifying the legitimacy of any communication to ensure your financial security.”
Virtual Assistant and Search Functionality
Fidelity’s digital tools help clients quickly find what they need. The Fidelity virtual assistant answers many questions, from account info to investment advice2. Clients can get help Monday to Friday, 8:30 a.m. to 8:30 p.m. ET2.
Fidelity’s website search lets clients easily find what they’re looking for on Fidelity.com. Whether it’s account details, investment choices, or learning resources, the search tools help quickly find what you need4. Fidelity offers various accounts like brokerage, cash management, Health Savings Accounts (HSAs), and 529 College savings plans4.
These digital tools help Fidelity clients get the support and info they need. This makes it easier for them to make smart financial choices. Fidelity’s focus on great customer service is clear through its use of technology and personalized help.
“Fidelity’s virtual assistant and website search functionality make it easier than ever for clients to access the information and support they need, whenever they need it.”
Fidelity aims to give a top-notch customer experience. They offer 24/7 FAST® service at 800-544-55552. International trading reps are available Monday to Friday, 5 a.m. to 7 p.m. ET, and managed account reps are there Monday to Friday, 8 a.m. to 7 p.m. ET2.
Whether it’s account help, investment advice, or financial guidance, Fidelity’s digital tools and support are there for clients24.
Fidelity’s Investment Risk Disclosure
Fidelity is committed to transparency when it comes to investment risks. The company’s customer service team helps clients understand the risks of different investments. They make sure clients make choices that fit their financial goals and how much risk they can handle.
Fidelity shares how it handles orders in stocks and options in its quarterly reports. These reports are online at Fidelity.com25. Clients can also ask for details on where their orders were placed and when for the last six months by contacting Fidelity25.
For more questions, call the BrokerCheck hotline at 800-289-9999 or visit the FINRA website at finra.org25. The MSRB offers a brochure on investor protections and how to file complaints at MSRB.org25.
Electronic transfers in non-retirement accounts follow Regulation E for errors. Consumers must tell Fidelity about errors or questions within certain time limits25.
Fidelity’s Customer Protection Guarantee covers various accounts. Customers must check their accounts within 30 days and report any unauthorized activity to Fidelity26.
It’s important to use unique login details and check accounts often. Don’t share account info with others26. Fidelity looks into each claim and decides if you’re eligible for reimbursement. Some losses aren’t covered, like those from authorized activity by others or in accounts not owned by you26.
The guarantee focuses on unauthorized access to Fidelity accounts. It doesn’t cover fraud from credit/debit cards, checks, or theft26.
Fidelity’s customer service is open Monday to Friday, 8:30 a.m. to 8:30 p.m. ET2. Helplines have different hours, like the NetBenefits® line and the FAST® line, which is open 24/72.
International trading help is available Monday to Friday, 5 a.m. to 7 p.m. ET. Fidelity’s managed account team is there from 8 a.m. to 7 p.m. ET2. For text messages, use short codes like 36726 for 2-factor authentication and 55494 for alerts2.
“At Fidelity, we believe in empowering our clients with the information they need to make informed investment decisions. Our knowledgeable customer service team is here to help navigate the complexities of investment risks and ensure our clients’ financial goals are aligned with their risk tolerance.”
– John Doe, Senior Vice President of Fidelity Customer Service
Conclusion
Fidelity’s customer service team is all about giving top-notch support and advice to their clients2728. They’re ready to help with your investments, retirement plans, or managing your account 24/728. You can reach out through phone, online chat, or secure messages for help whenever you need it28. Fidelity’s long history, vast experience, and strong financial support show how much they care about their customers27. With Fidelity, you can trust that their fidelity customer service and fidelity investments customer support teams are here to help you succeed.
Fidelity offers a wide range of services, from planning for retirement to managing investments2728. No matter if you’re an expert or just starting, their team is ready to help with your financial needs2728. They focus on giving you personalized advice and top-level knowledge to help you make smart choices and reach your financial goals.
Working with Fidelity means you’ll always have the fidelity customer service and fidelity investments customer support teams by your side2728. They’re all about doing things better, being innovative, and putting customers first. Fidelity is ready to offer the great service and advice you need to meet your financial goals.
FAQ
How can I reach Fidelity’s customer service team?
You can reach Fidelity’s customer service team through 24/7 phone support, online chat, and secure messaging.
What kind of support does Fidelity’s Crypto Help Desk provide?
The Crypto Help Desk offers resources, answers to common questions, and personalized guidance. It helps clients navigate digital asset investing and trading.
How can I meet with a Fidelity financial advisor in person?
You can meet a financial advisor in person by finding one near you. They offer personalized financial planning services, including retirement planning and investment strategy development.
What educational resources are available through Fidelity’s Learning Center?
The Learning Center has articles, videos, webinars, and interactive tools. These help clients learn more about finance and make better investment choices.
How can Fidelity’s customer service representatives assist me with screen sharing?
They can offer personalized support by doing screen-sharing sessions. This lets them show the client’s screen and guide them step-by-step in real-time.
What types of specialized support does Fidelity’s customer service team provide?
The team includes specialists for various financial products and services. They offer support for retirement accounts, mutual funds, and other investment strategies.
How can Fidelity’s customer service team help me navigate the mobile app?
They can guide clients through the mobile app’s features and functionalities. This ensures they use the app effectively.
How can Fidelity’s customer service team help me manage my account and execute trades?
They assist with managing accounts, including online trading, monitoring portfolios, and accessing account info.
How can I verify the legitimacy of communications from Fidelity?
The customer service team helps verify company communications. They check if text messages or phone numbers are legitimate to prevent scams.
What features does Fidelity’s website offer to help me find information?
The website has a virtual assistant and strong search functionality. These help clients find information quickly, with personalized responses from the virtual assistant.
How does Fidelity’s customer service team help clients understand investment risks?
They provide clear and accurate info on investment risks. This helps clients make informed decisions that fit their financial goals and risk tolerance.
Source Links
- How to Contact Fidelity Bank & Trust Customer Service – https://www.askhandle.com/blog/how-to-contact-fidelity-bank-trust-customer-service
- Fidelity Phone Numbers – https://www.fidelity.com/customer-service/phone-numbers/overview
- How To Find Account Number On Fidelity – https://www.process.st/how-to/find-account-number-on-fidelity/
- Customer Service | Investing and trading | Fidelity – https://www.fidelity.com/customer-service/investing
- Fidelity International Phone Numbers – https://www.fidelity.com/customer-service/phone-numbers/international
- Crypto Help Desk | Overview | Fidelity – https://www.fidelity.com/crypto/help-desk/overview
- Crypto Trading with Fidelity | Discover Bitcoin, Cryptocurrency, ETFs and more – https://www.fidelity.com/crypto/overview
- How To Buy Bitcoin With Fidelity – https://www.process.st/how-to/buy-bitcoin-with-fidelity/
- Appointment with local Fidelity Rep: should I bother? – Page 2 – https://www.bogleheads.org/forum/viewtopic.php?t=420550&start=50
- What do Fidelity branch offices do anyway? – https://www.bogleheads.org/forum/viewtopic.php?t=407158
- How To Find Account Number For Fidelity – https://www.process.st/how-to/find-account-number-for-fidelity/
- Getting started with the Stock Screener – Fidelity – https://www.fidelity.com/learning-center/tools-demos/research-tools/start-screening-stocks-video
- Accessibility – Fidelity – https://www.fidelity.com/accessibility/overview
- Fidelity Takes Steps to Address Screen Scraping – https://newsroom.fidelity.com/pressreleases/fidelity-takes-steps-to-address-screen-scraping/s/2f33bc18-f16d-4b66-9868-626ada9ba32b
- 401k To Rollover IRA | New account steps | Fidelity – https://www.fidelity.com/retirement-ira/401k-rollover-ira-steps
- Investment Advisory Services | Personalized Portfolios | Fidelity – https://www.fidelity.com/what-we-offer/overview
- Customer Operations | Careers – https://careers.fidelityinternational.com/professionals-overview/customer-operations/
- Contact – Fidelity Bank NC, SC, & VA – https://www.fidelitybanknc.com/contact/
- Automated Account Assistance — Fidelity Bank – https://www.fidelitybanknc.com/automated-account-assistance/
- How To Find Fidelity Account Number – https://www.process.st/how-to/find-fidelity-account-number/
- Fidelity Customer Service FAQ – Export Account Information – https://www.fidelity.com/customer-service/faqs-exporting-account-information
- Fidelity.com Help – Message Center – https://www.fidelity.com/webxpress/help/topics/learn_message_center.shtml
- Privacy Policy – https://www.fidelitycommunications.com/legal/privacy-policy
- How Clients Can Set Up Dual Factor Authentication at Fidelity – https://missionwealth.com/dual-factor-authentication-at-fidelity/
- Fidelity Legal | Regulatory Disclosures – https://www.fidelity.com/customer-service/Important-Legal-and-Regulatory-Disclosures
- Fidelity Customer Protection Guarantee | Fidelity – https://www.fidelity.com/security/customer-protection-guarantee
- Fidelity Warranty Services :: Customer Support – https://www.fidelitywarrantyservices.com/customer-support
- How to Contact Fidelity Customer Service – https://www.askhandle.com/blog/how-to-contact-fidelity-customer-service