The global VoIP market size hit over $40 billion in 2022. This shows how much companies need apps that make communication easier and more productive. These apps let businesses handle work and personal calls on one device, avoiding mistakes that could affect customer service.
They come with cool features like call management and video meetings. Plus, they have affordable plans for companies of all sizes. So, they’re a full package for businesses.
Nextiva has managed billions of calls for over 100,000 companies. It connects users on all devices with a simple interface and top-notch support. Whether you’re a small or big company, these apps can make your communication better, team work smoother, and customer support stronger.
Key Takeaways
- Business phone apps help manage business and personal calls on a single device to prevent costly mistakes.
- Top business phone apps offer advanced features like call management, SMS, virtual meetings, CRM integration, and affordable pricing.
- Nextiva, Sideline, Unlisted, 1-VoIP, and Banter.io are among the top-rated business phone apps for 2023.
- Virtual business phone number apps like Nextiva, Ooma, and Google Voice provide affordable and flexible solutions for companies.
- Integrated platforms like Dialpad, Zoom Phone, and Freshdesk Contact Center offer comprehensive communication and collaboration tools.
What is a Business Phone App?
A business phone app can change the game for your company. These apps let you keep work and personal calls separate on one device. This means you have the tools for a professional phone life. Every call could be a chance to make a sale. So, picking the right business phone app is key to better communication and customer service.
Benefits of Using a Business Phone App
Using a business phone app can help your company in many ways, including:
- Boosting mobile productivity by letting you handle calls, messages, and contacts on your phone
- Improving call management with tools like call forwarding, auto-attendant, and virtual numbers
- Enhancing team collaboration with shared phone numbers and call routing
- Offering better customer support with call recording, voicemail transcription, and CRM integration
Key Features to Look for in a Business Phone App
When picking a business phone app, look for features that make communication smoother and boost productivity. Some important features to consider include:
- Call forwarding to catch every important call
- Auto attendant to direct calls to the right person or group
- CRM integration for easy customer info and interaction management
- VoIP technology for clear, affordable voice calls
- The option for virtual phone numbers to build a professional image
With the right business phone app, you can make your communications smoother, enhance customer service, and increase team productivity.
Top Business Phone App Providers
Choosing the best business phone app is crucial for your company. Nextiva and Sideline are top choices. They offer different features to fit the needs of today’s businesses.
Nextiva: Best Overall Business Phone App
Nextiva is a top name in business communication, trusted by over 400,000 companies. Its app lets you call, chat, or video conference easily, switching between mobile and desktop apps. You get IVR auto attendant, local and toll-free numbers, and unlimited HD voice calls.
It also has custom caller ID, call routing, and works with popular CRM software. This makes communication smooth and efficient.
Nextiva is known for great call quality and customer support. They report less than 6 minutes of downtime a year. It’s a versatile and reliable choice for any company size.
Sideline: Affordable Second Number Solution
Sideline is an affordable way to manage business calls. It helps organize communication, make customer interactions simpler, and improve team work. You can add a second phone number to your current one, ensuring your calls don’t rely on Wi-Fi or data.
It offers a free phone number, business texting, auto-reply, and team numbers. This makes it great for small businesses and entrepreneurs who want to keep work and personal calls separate.
Unlisted: Multiple Virtual Numbers on One Device
In today’s fast-paced world, having the right tools for business and personal communication is key. Unlisted is a cutting-edge app that lets you handle many virtual phone numbers on one device. It’s perfect for both your work and personal life, keeping your communications professional and private.
With Unlisted, you can pick any area code for your phone number. This is great for businesses looking to grow or for people who want separate numbers for work and home. It helps you connect with different groups easily.
The app also comes with a VoIP service or lets you switch to relay calling through your cell provider. This means you get smooth calling and receiving, making it easy to keep up with work and personal life.
For those who value privacy and anonymity, Unlisted is a game-changer. Its unlisted virtual phone numbers let you call and be called without sharing your main number. This keeps your personal life safe and private.
Unlisted makes handling today’s complex communication needs simple. Discover the ease of virtual phone numbers and manage all your lines from one device.
1-VoIP: Affordable VoIP Solution with 24/7 Support
In today’s fast-paced business world, 1-VoIP stands out as a budget-friendly VoIP option. It serves both home and business needs with various features. Even though it doesn’t have its own apps, it works well with others. This lets users make 1-voip calls on any device with internet.
1-VoIP is known for its 24/7 24/7 support from a U.S. team. This means businesses get help any time they need it. It makes 1-VoIP a top choice for affordable voip with great customer service.
Banter.io: Unified Voice, Text, and Fax Tool
Banter.io elevates communication with its all-in-one voice, text, and fax tool. It helps businesses simplify their communication. With Banter.io, companies can use unified communications on one platform. The texting feature is great for SMS marketing, and voice and fax meet the needs of today’s businesses.
| Feature | 1-VoIP | Banter.io |
|---|---|---|
| VoIP Calling | ✓ | ✓ |
| Text Messaging | – | ✓ |
| Fax Capabilities | – | ✓ |
| 24/7 Support | ✓ | – |
If you need an affordable voip with lots of features or a tool for voice, text, and fax, check out 1-VoIP and Banter.io. They’re great for your business’s communication needs.
Dialpad: AI-Powered Collaboration Platform with Best business phone app
In today’s fast-paced business world, having a reliable business phone app is key for smooth communication and teamwork. Dialpad is an AI-powered platform that meets the needs of modern companies. It offers a full solution for communication and teamwork.
Dialpad’s app has many advanced features like VoIP technology, real-time call transcriptions, and AI-generated meeting summaries. It has a global network and reliable call quality. This means users can make and receive calls from any device without interruptions.
Dialpad’s app works well with top productivity tools like Google Workspace and Microsoft 365. This means users can use SMS, MMS, and team messaging in one place.
| Feature | Benefit |
|---|---|
| Unlimited AI Meetings | Allows up to 10 participants for enhanced team collaboration |
| 100% Uptime Guarantee | Ensures reliable and uninterrupted business phone services |
| Global Voice Network | Provides high-quality call experience across multiple countries |
| Real-Time Analytics | Offers valuable insights for informed business decisions |
Dialpad is always innovating with features like real-time call transcriptions and AI-generated meeting summaries. These smart tools make work easier and more productive. Dialpad is a versatile and strong platform for teamwork.
Whether you’re a small business or a big company, Dialpad has flexible solutions for your communication needs. With a free trial and good prices, Dialpad is a great choice for businesses looking for an AI-powered app to improve their work and productivity.
Virtual Business Phone Number Apps
Today, virtual business phone number apps are key for companies big and small. They let you get a custom phone number for your business. This number works on laptops, mobile phones, and desktops. It keeps your business and personal calls separate.
Nextiva: Top Provider for Virtual Phone Numbers
Nextiva is a top choice for virtual business phone numbers. They offer local, toll-free, and vanity numbers. Their platform has call forwarding, auto-attendant, and works well with popular CRM tools. This makes managing your business calls easy.
Ooma: Affordable Toll-Free Numbers
Ooma is great for those needing affordable toll-free numbers. They also offer VoIP features like a virtual receptionist and extension dialing. You can access these features through their mobile and desktop apps.
| Provider | Pricing | Rating |
|---|---|---|
| Google Voice | $10-$30 per user/month | 4.0/5 |
| CallHippo | $16-$40 per month | 4.3/5 |
| Phone.com | $12.99-$29.99 per month | 3.2/5 |
| Grasshopper | $26-$80 per month | 4.0/5 |
| Freedompop | $2.99-$42.99 per month | 2.5/5 |
Virtual business phone number apps are flexible and cost-effective. They help your company look professional, whether you’re small or large. These apps improve your communications, customer experience, and help your business grow.
“Virtual phone numbers are a game-changer for modern businesses, providing the flexibility and professionalism needed to succeed in today’s competitive landscape.”
Zoom Phone: Integrated Video Conferencing and Messaging
Zoom Phone is a cloud-based solution that combines video calls and team messaging. It helps companies communicate better with a single platform. This platform offers virtual phone numbers for the U.S. and Canada, and toll-free numbers too. It also has many advanced features.
Zoom Phone starts at just $10 per user per month. It’s one of the most affordable VoIP services around. People love it for its value, giving it a score of 4.6 out of 5. Its security features are also top-notch, with a 4 out of 5 rating thanks to things like two-factor authentication and strong password rules.
Grasshopper: Easy Setup for Small Businesses
Grasshopper is great for small businesses and startups that want a simple virtual phone number solution. It has all the key features like call forwarding, automated greetings, and texting. Entrepreneurs and small teams can look professional without needing a traditional office phone system.
“Zoom Phone rapidly ranked among the top three providers in VoIP research despite being a relatively new product on the market.”
Zoom Phone has many features like call management tools, a virtual receptionist, and voicemail transcription. It’s flexible, mobile, and powerful. It also works well with Salesforce, making sales and customer service teams more productive.
Whether you’re a big company or a small one, Zoom Phone and Grasshopper can help streamline your communication. They offer great features, good prices, and easy-to-use interfaces. These apps are made to keep companies of all sizes connected and productive in today’s digital world.
Google Voice: Free Virtual Phone Numbers
Google Voice is a free service that gives individuals and small businesses a dedicated business line. It’s great for solo entrepreneurs and small teams because it’s affordable. It works well with the Google Workspace suite, making it a reliable choice for business calls.
Phone.com: Pay-Per-Minute and Unlimited Plans
Phone.com offers pay-per-minute and unlimited calling plans. This means you can pick the plan that suits your budget and needs. They also have international numbers, toll-free numbers, and let you mask local numbers with a virtual one. This gives businesses more control over their calls.
| Feature | Google Voice | Phone.com |
|---|---|---|
| Virtual Phone Numbers | ✓ | ✓ |
| Pay-Per-Minute Pricing | – | ✓ |
| Unlimited Calling Plans | ✓ | ✓ |
| International Numbers | – | ✓ |
| Toll-Free Numbers | – | ✓ |
| Masking Local Numbers | – | ✓ |
Google Voice and Phone.com both offer great virtual phone number services for businesses. They help improve your professional image, make customer communication better, and keep costs down.
Freshdesk Contact Center: Affordable for Growing Businesses
For small and growing businesses, Freshdesk Contact Center (formerly Freshcaller) is a great choice. It offers a cost-effective virtual business phone solution. With plans that include a pay-per-minute option, it has many features to improve customer interactions and make business operations smoother.
Freshdesk Contact Center is very flexible. Businesses can use their local carrier if they want, keeping their current call rates. It also supports international and toll-free numbers, call management tools, mobile apps, and SIP connections. This meets the varied needs of growing companies.
| Provider | Pricing | Free Trial | Key Features |
|---|---|---|---|
| Freshdesk Contact Center | $15 – $79 per month | 21 days | Call recording, post-call transcripts, call masking, live dashboard monitoring, AI-powered chatbot |
| RingCentral | $20 per user/month | None | Video conferencing, team messaging, cloud phone system |
| Zoom Phone | $10 per user/month | None | Integrated video conferencing, messaging, and phone system |
| Nextiva | $18.95 per user/month | None | Unified communications, contact center tools, CRM integration |
The free version of Freshdesk Contact Center has many features. You get desktop notifications, inbound caller ID, custom greetings, call metrics, call notes, and the chance to buy a toll-free number. For more advanced features, the paid plans offer AI chatbots, call recording, post-call transcripts, and live dashboard monitoring.
Over 60,000 customers use Freshdesk Contact Center, making it a trusted choice. It has won awards like G2 Small Business Leader Fall 2020 and Capterra Top 20 for 2020. Freshdesk Contact Center is perfect for growing businesses looking for an affordable and virtual business phone system.
Conclusion
The best business phone apps have many features that make business communication better. They offer virtual phone numbers, VoIP technology, and tools for managing calls, video chats, and team messaging. These solutions meet the changing needs of today’s businesses.
Nextiva, Zoom Phone, and Grasshopper are top choices for businesses. They have a lot of features and flexible pricing for different business sizes and budgets. Businesses should think about what they need, like virtual numbers, messaging, or AI features. Then, pick the provider that fits their needs best in terms of functionality, ease of use, and cost.
As the need for smooth business communication and teamwork grows, more businesses will use mobile-friendly and feature-rich phone apps. By using these new solutions, companies can work faster, improve customer service, and stay ahead in a digital world.